Contact Fix Medical — Ultrasound Repair Specialists
Send us a photo of your probe or board and tell us what you see. We'll confirm whether it's repairable and quote it — usually within one business day.
Quick repair enquiry 30 seconds
Fill in what you know — we'll turn it into a ready-to-send WhatsApp message. No sign-up, no waiting for an email.
Nothing is submitted to a database — we simply pre-write the message for you.
WhatsApp — fastest reply
Send a photo of the connector label and the fault — we usually answer while you're still online.
Office hours
China Standard Time (GMT+8) · UTC 01:00 – 09:00
Repair lab
Shipping instructions are issued with your RMA number.
What happens next
We confirm the fault is repairable, give you a price range and turnaround time, then issue an RMA number. No obligation — and no charge if we can't repair it.
How to send your device to us
Four steps, and you always know where your equipment is and what it costs.
Message us
Brand, model and fault — by WhatsApp or email. We reply with an assessment and price range.
Get your RMA number
Once approved, we issue an RMA plus packing and shipping instructions for your country.
Free diagnosis
Full electrical and acoustic testing, with a written test report and photos before repair starts.
Repair & return
Repair, final QC, ship back with tracking — covered by our service warranty.
Frequently asked questions
Can't find your answer? Just message us — we'll reply directly.
How long does a repair take?
Do you charge if the device cannot be repaired?
What warranty do you offer?
How should I pack an ultrasound probe for shipping?
Which brands and models do you support?
Do you ship internationally, and who pays the freight?
Our repair lab in Zhengzhou, China
All diagnosis, repair and quality control are done in-house — no subcontracting, no reselling of your case.
Unannounced parcels can't be matched to a case. Request your RMA first — it takes one message.
Talk to an ultrasound repair engineer, not a sales desk
Zhengzhou Fix Medical is a third-party ultrasound repair lab serving hospitals, imaging centres and biomedical service companies worldwide. Our engineers work daily on probe arrays, lens and cable replacement, PCB and board-level repair, and full system troubleshooting across the major OEM platforms.
Whether you need a single ultrasound probe repair, a recurring board repair programme, or a system-level diagnosis, send us the brand, model and what you see on screen — we'll tell you straight whether it's worth repairing and what it will cost. You can also browse refurbished probes if you need a replacement while yours is in the lab.
Ready to get your equipment back in service?
Send the brand, model and fault — we usually reply the same working day.